Aspen Snowmass - BravoEcho
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The Limelight Hotel is the essence of the original Aspen - a community of fellow travelers looking for renewal of mind, body and spirit, camaraderie and adventure. It is also a timely response to an emerging customer need. In a market gravitating towards Millennial values - social interaction, unique experiences, and storytelling, it is a hospitality brand on the cutting edge. We were asked to make this Aspen success story “portable” through a new website, introducing the Limelight idea to Sun Valley and other like-minded places. We developed a web strategy based on qualitative and in-person research that translated the physical experience into the digital experience, by creating a community online that continually offers useful content in a fresh, Limelight way....

The Little Nell is one of the few Five-Star, Five-Diamond hotels in the world. It is an icon of comfortable glamour in the heart of Aspen, and about as close to “unique” as any brand can be. But the hospitality landscape, like so much in the internet economy, has changed radically. We were asked for a strategic analysis, to reposition the brand for an evolving marketplace, to refresh the artistic style, and for a cohesive brand narrative. The launch generated the following results: Web: 23% increase in total website sessions, 23% in total users, 14% in page views. Display: 118% increase in online bookings (tracked), 48% in revenue, 19% in ROAS, 61% in shopping cart entries. To date we have refined the hotel’s identity, developed a distinct design language for all touchpoints, initiated an omni-channel online voice, and created a clear narrative through advertising....